Privacy Policy

We collect information that you provide directly to us when you create an account, complete your profile, or use our services. This includes:

• Personal Information: Name, email address, phone number, and payment information
• Profile Information: Voice recordings, language preferences, skills, and work history
• Identity Verification: Government-issued ID information as required for compliance
• Usage Data: Information about how you interact with our platform, including job completion data and quality metrics
• Technical Information: IP address, browser type, device information, and cookies

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Create and manage your account
• Process payments and maintain financial records
• Match you with appropriate job opportunities
• Verify your identity and prevent fraud
• Communicate with you about jobs, payments, and platform updates
• Improve our AI training models and platform features
• Comply with legal obligations and enforce our terms
• Provide customer support and respond to your inquiries

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly agree to share your information
• Service Providers: With third-party vendors who help us operate our platform (payment processors, cloud hosting, etc.)
• Business Partners: With AI companies that post jobs on our platform, but only the minimum information necessary
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

As our platform involves voice AI training, we handle audio recordings with special care:

• Voice recordings are used solely for AI training purposes
• Audio data is encrypted and stored securely
• Recordings may be shared with our business partners who commission the work
• You retain certain rights to your voice data as specified in our Terms of Service
• We implement measures to de-identify audio where possible

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information is retained while your account is active
• Financial records are kept for at least 7 years for tax and legal compliance
• Voice recordings are retained as needed for AI training purposes
• When you close your account, we delete or anonymize your personal information within 90 days, except where legally required to retain it

You have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent where we rely on it

To exercise these rights, please contact us at privacy@bolt.com. We will respond to your request within 30 days.

We use cookies and similar technologies to improve your experience on our platform. These include:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. If you have reason to believe that your account is no longer secure, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Binding corporate rules for intra-group transfers

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are located in the European Union or United Kingdom, you have additional rights under GDPR:

• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority
• Right to restrict processing in certain circumstances

The legal bases for our processing include: performance of contract, compliance with legal obligations, legitimate interests, and consent.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights